A & SHE Return Policy:
* All sales are NON-REFUNDABLE.
* Only exchanges and merchandise credit will be allowed.
* Return Authorization Number (RA#) is required for all items being returned.
* RA# request for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.
* Items must be returned within 3 days of receiving your RA#. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 3 days.
* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
* Shipping and handling fees are NON-REFUNDABLE. (Including ALL refused and unaccepted packages).
* Items returned after 15 days upon delivery of merchandise will not be accepted.
* NO EXCEPTIONS.
* ALL SALE ITEMS ARE FINAL.
How to Return or Exchange via Website:
1. Information required for Return/Exchange:
* Invoice #, Order ID #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
* Pictures for items if damaged
2. Go to www.aandshe.com and Log in to your account. Click on "My Account" -> "Order History" -> "View" Order -> Click on "Return" Button to start RA request. A & SHE Representative will contact you with RA# as soon as possible.
3. Once RA# is acquired, ship the item(s) to A & SHE within 3 business days.
4. Upon receiving your Return/Exchange item(s), a representative from A & SHE will contact you via Website, E-mail or Phone for final confirmation.
How to Return or Exchange via E-mail or Phone:
1. Information required for Return/Exchange:
* Company Name
* Contact Name
* E-mail Address
* Invoice #, Order ID #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
* Pictures for items if damaged
2. E-mail the above information to receive an RA# for your Return/Exchange.
3. Once RA# is acquired, ship the item(s) to A & SHE within 3 business days.
4. Upon receiving your Return/Exchange item(s), a representative from A & SHE will contact you via Website, E-mail or Phone for final confirmation.
Please send your returns and exchanges to:
A & SHE
14008 Marquardt Avenue,
Santa Fe Springs, CA 90670
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