a & she Return and Refund Policy

A & SHE Return Policy:

* All sales are NON-REFUNDABLE. 
* Only exchanges and merchandise credit will be allowed. 
* Return Authorization Number (RA#) is required for all items being returned.
* RA# request for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original         packaging. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.   
* Items must be returned within 3 days of receiving your RA#. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 3 days.
* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit. 
* Shipping and handling fees are NON-REFUNDABLE. (Including ALL refused and unaccepted packages).
* Items returned after 15 days upon delivery of merchandise will not be accepted. 
* NO EXCEPTIONS. 
* ALL SALE ITEMS ARE FINAL.

How to Return or Exchange via Website:

1. Information required for Return/Exchange: 
* Invoice #, Order ID #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
* Pictures for items if damaged

2. Go to www.Aandshe.com and Log in to your account. Click on "My Account" ->  "Order History" -> "View" Order -> Click on "Return"  Button to start RA request.  A & SHE Representative will contact you with RA# as soon as possible.

3. Once RA# is acquired, ship the item(s) to A & SHE within 3 business days.

4. Upon receiving your Return/Exchange item(s), a representative from A & SHE will contact you via Website, E-mail or Phone for final confirmation.

How to Return or Exchange via E-mail or Phone:

1. Information required for Return/Exchange: 
* Company Name
* Contact Name
* E-mail Address
* Invoice #, Order ID #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
* Pictures for items if damaged

2. E-mail the above information to receive an RA# for your Return/Exchange.

3. Once RA# is acquired, ship the item(s) to A & SHE within 3 business days.

4. Upon receiving your Return/Exchange item(s), a representative from A & SHE will contact you via Website, E-mail or Phone for final confirmation.

Please send your returns and exchanges to:

A & SHE